Privacy Policy
Last updated: May 2026
1. Introduction
This Privacy Policy explains how EngiLink collects, uses, stores, and protects your personal information when you use the platform.
EngiLink is operated by:
LUMACORE GROUP LTD
Company Number: 17178838
Registered Office:
Office 2 Winnings Court Yard
Walbottle Road
Newcastle Upon Tyne
United Kingdom
NE15 9RU
Website: https://engilink.co.uk
By using EngiLink, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect and process the following information:
Account Information
- Name
- Email address
- Telephone number
- Company details
- Trade categories
- Qualifications and certifications
- Insurance information
- Profile photographs
- Employment and experience details
Marketplace Information
- Product listings
- Photos and descriptions
- Messages relating to transactions
Usage Information
- IP address
- Browser type
- Device information
- Login activity
- Pages viewed
- Interaction data
Payment Information
Payments are processed by third-party payment providers. EngiLink does not store full card details.
3. How We Use Your Information
We use your information to:
- Operate the platform
- Create and manage accounts
- Display user profiles and listings
- Connect engineers and companies
- Process subscriptions and payments
- Improve platform performance
- Prevent fraud and abuse
- Respond to support requests
- Comply with legal obligations
- Send service-related notifications
We may also send marketing communications where legally permitted. You may opt out at any time.
4. Profile Visibility
Information uploaded to public profiles may be visible to other users and visitors of the platform.
This may include:
- Name
- Company details
- Trade categories
- Experience
- Certifications
- Uploaded images
- Marketplace listings
Users are responsible for the information they choose to make public.
5. Sharing of Information
We do not sell personal information.
We may share information with:
- Payment providers
- Hosting providers
- Analytics services
- Professional advisers
- Law enforcement or regulators where legally required
We may also share limited information where necessary to investigate fraud, abuse, or breaches of our terms.
6. Data Storage and Security
We use reasonable technical and organisational measures to protect your information.
However, no online platform can guarantee complete security. Use of the platform is at your own risk.
Users are responsible for maintaining the confidentiality of their account credentials.
7. Data Retention
We retain personal information only for as long as reasonably necessary:
- To provide the service
- To comply with legal obligations
- To resolve disputes
- To enforce our agreements
We may retain limited information after account closure where legally required or necessary for fraud prevention.
8. Your Rights
Under UK data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to certain processing
- Request transfer of your data
Requests may be submitted through the platform or via our contact details.
9. Cookies and Tracking
EngiLink may use cookies and similar technologies to:
- Maintain login sessions
- Improve functionality
- Analyse platform usage
- Store preferences
- Improve security
You can control cookies through your browser settings.
10. Third-Party Services
The platform may contain links or integrations with third-party services.
We are not responsible for the privacy practices or content of third-party websites or services.
11. Children
EngiLink is not intended for users under the age of 18. We do not knowingly collect data from children.
12. International Transfers
Where services or providers are located outside the United Kingdom, your information may be transferred and processed internationally.
We take reasonable steps to ensure appropriate safeguards are in place.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on the platform.
Continued use of EngiLink after changes are published constitutes acceptance of the updated policy.
14. Contact Information
LUMACORE GROUP LTD
Office 2 Winnings Court Yard
Walbottle Road
Newcastle Upon Tyne
United Kingdom
NE15 9RU
Website: https://engilink.co.uk